qq9 Privacy Policy

qq9 is committed to handling your personal data with the highest standards of care, transparency, and security. We understand that privacy is a fundamental concern for online casino players in Bangladesh, and we have built our data practices around principles of minimal collection, purpose limitation, and robust technical protection.

This policy applies to all personal information collected via the qq9 website, mobile browser platform, customer support channels, and any promotional or bonus programmes. It covers data collected from players located in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, Cox's Bazar, and all other regions of Bangladesh.

We reserve the right to update this Privacy Policy at any time. The effective date displayed at the top of this page reflects the date of the most recent revision. We encourage you to review this policy periodically. Continued use of the qq9 platform after any amendment constitutes your acceptance of the updated terms.

qq9 collects personal information in three broad categories: information you provide directly, information collected automatically during your use of the platform, and information received from third-party verification partners.

Information you provide directly includes:

• Registration data: full legal name, date of birth, residential address, email address, and mobile number.
• Identity verification documents: scanned copies of your National Identity Card (NID), passport, driving licence, or other government-issued identification submitted during KYC (Know Your Customer) checks.
• Financial data: bKash wallet number, Nagad account number, Rocket account details, Upay credentials, bank account details for Dutch-Bangla Bank, City Bank, BRAC Bank, Visa or Mastercard card numbers (partial only — full card numbers are never stored on qq9 servers).
• Communications data: the content of messages you send to qq9 customer support via email, live chat, or any other support channel.
• Preferences and settings: responsible gaming limits, self-exclusion preferences, marketing consent choices, and notification settings you configure within your account dashboard.

Information collected automatically includes:

• Technical data: IP address, device type, operating system, browser type and version, screen resolution, and timezone (Bangladesh Standard Time, UTC+6).
• Usage data: pages visited, games played, betting history, session duration, deposit and withdrawal transaction logs, bonus activity, and navigation patterns within the platform.
• Cookie data: session cookies, preference cookies, and analytics cookies as described in the Cookies section of this policy.

Information from third parties includes identity verification results from certified KYC providers, fraud screening scores from anti-money laundering (AML) compliance partners, and payment status confirmations from our payment processing partners.

qq9 processes personal data only for lawful, specific, and documented purposes. The primary purposes for which we use your information are:

• Account creation and management: to verify your identity, create and maintain your player account, and provide access to qq9 platform services.
• Payment processing: to facilitate deposits and withdrawals via bKash, Nagad, Rocket, Upay, bank transfer, and card payment channels.
• Legal and regulatory compliance: to conduct age verification (confirming players are 21 years of age or older), KYC checks, AML screening, and responsible gaming assessments as required by our platform policies.
• Fraud prevention and security: to detect, investigate, and prevent fraudulent activity, unauthorised account access, money laundering, bonus abuse, and any other prohibited conduct described in our Terms & Conditions.
• Customer support: to respond to your enquiries, resolve disputes, and provide technical assistance.
• Platform improvement: to analyse aggregated usage data, identify bugs, improve game performance, and develop new features that better serve Bangladesh players.
• Marketing communications: to send you promotional offers, bonus notifications, and seasonal campaign messages (e.g., Eid promotions, Pohela Boishakh offers, BPL cricket specials) — only where you have provided explicit marketing consent. You may withdraw consent at any time via your account settings.
• Responsible gaming: to monitor play patterns for indicators of problem gambling and to apply player-requested protection tools including deposit limits, session time limits, and self-exclusion.

qq9 processes your personal data on the following legal bases:

• Contractual necessity: processing required to fulfil our obligations under the player account agreement — including account management, payment processing, and game delivery.
• Legal obligation: processing required to comply with AML regulations, age verification requirements, and fraud reporting obligations.
• Legitimate interests: processing for fraud prevention, platform security, and analytics, where these interests are not overridden by your privacy rights.
• Consent: processing for optional marketing communications and non-essential cookies, where you have given clear affirmative consent. You may withdraw consent at any time without affecting the lawfulness of prior processing.

qq9 does not sell your personal data. We share your information only in the following limited and controlled circumstances:

• Payment processors: we share necessary financial data with certified payment gateways (including bKash, Nagad, Rocket, Upay, and card networks) to process your deposits and withdrawals securely.
• Identity verification providers: we share document images and personal details with accredited KYC and AML screening providers solely for the purpose of verifying your identity and conducting compliance checks.
• Game providers: technical session identifiers may be shared with licensed game providers — such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — to enable gameplay. These providers do not receive your full personal profile.
• Legal authorities: we will disclose personal information to law enforcement, regulatory bodies, or courts where we are required to do so by law, valid legal process, or to protect the rights and safety of qq9 users and the public.
• Business transfers: in the event of a merger, acquisition, or sale of all or part of qq9's business assets, your personal data may be transferred to the acquiring entity, subject to the same privacy protections described in this policy.

All third parties with whom qq9 shares personal data are required by contract to maintain confidentiality, implement appropriate security measures, and process data only for the purposes for which it was shared.

qq9 implements a comprehensive set of technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction:

• Encryption in transit: all data transmitted between your device and qq9 servers is encrypted using TLS 1.2 or higher (256-bit SSL). Our domain qq9.bar maintains a valid, current SSL certificate at all times.
• Encryption at rest: sensitive personal data stored on qq9 servers — including identity documents and financial information — is encrypted at rest using AES-256 encryption.
• Password security: account passwords are stored as salted cryptographic hashes. Plain-text passwords are never stored and are not accessible by qq9 staff.
• Access controls: access to player personal data within qq9's internal systems is restricted on a strict need-to-know basis. All staff with data access undergo background checks and regular security training.
• Intrusion detection: qq9's infrastructure is monitored 24 hours a day, 7 days a week by automated intrusion detection and anomaly alerting systems.
• Vulnerability management: regular penetration testing and security audits are conducted to identify and remediate vulnerabilities before they can be exploited.

While no online platform can guarantee absolute security, qq9 takes every practicable step to ensure that your personal data is protected to the highest feasible standard. In the event of a data breach that poses a material risk to your rights, we will notify affected players without undue delay.

qq9 uses cookies and similar tracking technologies to deliver, personalise, and improve the platform experience. A cookie is a small text file stored on your device by your browser when you visit our platform.

We use the following categories of cookies:

• Strictly necessary cookies: essential for the platform to function — including session management, authentication state, and security tokens. These cannot be disabled.
• Functional cookies: used to remember your preferences such as language settings, game display preferences, and responsible gaming configurations.
• Analytics cookies: used to collect aggregated, anonymised data about how players navigate the platform, which helps us improve game discovery, page layout, and load performance. Analytics data does not identify individual users.
• Marketing cookies: used to track whether you arrived at qq9 via a particular promotional link or partner referral. These cookies are only set with your consent and can be disabled via your browser settings or the cookie consent panel on the platform.

You can manage or delete cookies through your browser settings at any time. Note that disabling strictly necessary cookies may affect the functionality of the platform. For more information on managing cookies on Android and iOS browsers, consult your device's browser help documentation.

qq9 retains personal data for as long as necessary to fulfil the purposes for which it was collected, and in accordance with applicable legal retention requirements:

• Active account data: retained for the lifetime of your qq9 account and for a period of five years following account closure, to comply with AML record-keeping requirements.
• Transaction records: financial transaction logs are retained for a minimum of five years from the date of each transaction.
• Support correspondence: records of customer support interactions are retained for three years.
• Marketing consent records: records of consent and opt-out history are retained for five years to demonstrate compliance.
• Anonymised analytics data: aggregated, anonymised usage data with no personal identifiers may be retained indefinitely for platform improvement purposes.

When retention periods expire, personal data is securely deleted or irreversibly anonymised. Physical document copies are destroyed via certified secure shredding processes.

As a qq9 player, you have the following rights with respect to your personal data:

• Right of access: you may request a copy of all personal data qq9 holds about you, including the categories of data, the purposes of processing, and the recipients with whom data has been shared.
• Right to rectification: you may request correction of inaccurate or incomplete personal data held about you.
• Right to erasure: subject to legal retention obligations, you may request deletion of your personal data when you no longer wish to use qq9 services.
• Right to restrict processing: you may request that qq9 limit processing of your data in specific circumstances — for example, while a dispute regarding data accuracy is being resolved.
• Right to object: you may object to processing based on legitimate interests, including direct marketing. Once you object to marketing, we will cease sending promotional communications immediately.
• Right to data portability: you may request a machine-readable copy of the personal data you have provided to qq9, for transfer to another service provider.
• Right to withdraw consent: where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of processing that occurred before withdrawal.

To exercise any of these rights, please contact our Data Protection team in writing at [email protected] with the subject line "Privacy Rights Request". We will acknowledge your request within 5 business days and respond fully within 30 calendar days.

qq9 is strictly an adult platform. We do not knowingly collect, store, or process personal data from any individual under the age of 21. Registration on qq9 requires confirmation that you are 21 years of age or older, and we carry out age verification checks to enforce this requirement.

If qq9 becomes aware that personal data has been collected from a person under the age of 21, we will immediately close the associated account, delete all data collected from that individual, and forfeit any balances held in the account. If you believe that a minor has registered on the platform, please contact us immediately at [email protected].

qq9 is operated for the Bangladesh market. Some of our technology partners — including game providers, payment processors, and KYC verification services — may process data on servers located outside Bangladesh. When such transfers occur, qq9 takes steps to ensure that appropriate safeguards are in place, including contractual data protection clauses that require overseas processors to maintain standards equivalent to those described in this policy.

The qq9 platform does not contain links to third-party websites. All content, games, and services are delivered within the qq9 environment. qq9 accepts no responsibility for the privacy practices of any external websites that users may independently navigate to after leaving the qq9.bar domain.

qq9 reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will update the effective date at the top of this page. Where changes are significant, we may also notify registered players via their account email address. Your continued use of the qq9 platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms.

For any questions, concerns, or formal requests relating to this Privacy Policy or the handling of your personal data, please contact qq9 in writing. Our team will respond to all privacy enquiries within 5 business days (Bangladesh Standard Time, UTC+6).

Contact: [email protected] — please use the subject line "Privacy Enquiry" for faster routing to our data protection team.